Buy, Die, or Bug Off!
Monday, August 27th, 2007If you’re on one of my mailing lists, I want you to do one of three things … buy, die, or bug off. Sound outrageous? Well, in a sense, I suppose it is, but after all, isn’t that what we all really want? Let’s face it, none of us publishes an email newsletter for purely altruistic reasons. The whole point of having a list is to be able to market products and services.
Email marketing is, after all, marketing via email. Even if you follow the “soft sell” approach, which I strongly advocate, eventually you want people to buy something, right? It might take five, ten, or fifty emails from you before they do, but the whole objective is to eventually convert a certain number of your subscribers to customers.
What about that second part … die? Well, what I really mean by that is that I want people to stay on my list and keep reading my emails. If they literally stay on my list until they die, then I must be doing something right. Long term subscribers, even if they never become customers, at least assure me that I’m delivering quality content that is of interest to my readership.
Finally, why would I want people to “bug off” ? Well, alot of email marketers, especially those who use co-registration leads, get all excited and upset when people “bug off” by using the unsubscribe link and deleting themselves from the database.
Personally, I think you should welcome those “unsubscribers”. Why? Because you’re getting rid of the “dead wood” on your list, and what remains after that is the folks who are eventually going to buy … or die. Those unsubscribes just tighten the focus of your list.
Think about it. If somebody unsubscribes, then they weren’t interested in what you’re promoting. Fine, no problem. What do you want them on your list for?
Really the only exception to what I’ve said is that you do want to keep an eye on whether certain of your emails suddenly balloon your unsubscribes. If that happens, you obviously need to rework that particular email.
I think I’ve also mentioned before that, in my own experience, the bulk of my unsubscribes come on the first three or four emails, no matter what the focus of that list. In my case, about 66% of all the unsubscribes I will ever get occur in those first three or four emails, and that has remained true for me across multiple newsletters, mini-courses, and general mailing lists.
Do you want a million subscribers who couldn’t care less about you, or an avid “fan club” of a thousand, many of whom will buy the products and services that you create, endorse, or promote? Personally, I’d much rather have the latter.
What matters is not how many people are on your list, but how responsive the people on the list are to your emails. Having eliminated the ones who are eventually going to die, and the ones who decided to bug off, you are left with the group who represent the “goldmine”.
