A Lesson From the Trenches
Thursday, November 15th, 2007This week’s tip is a real-world “lesson from the trenches”.
A while back, it suddenly came to my attention that there was a massive delivery failure on the email server at my (now former!) web host, and for several weeks, delivery of my newsletters and mini-courses was spotty, at best.
Most of the people on several of my lists appearred not to have received any of my messages!
I cleared all the “failures” and sent out a broadcast to one of my lists … 100% delivery failure … a bounce, in my experience, of epic proportions!
To remedy the situation, I moved the entire list to my own dedicated server, which is where it should have been in the first place. This whole fiasco is, in itself, a “List Profit Tip” for all.
I still don’t know for sure if there was a server failure on a mechanical basis, or if someone with whom I shared that IP got himself (and everybody else on that shared IP) blacklisted. The other possibility is that an internet RDNS server or router went out somewhere, and hasn’t been detected and fixed.
What I DO know is what I’ve reminded some of you of before, and discussed in my own email marketing ebook… watch your “undeliverables”.
If they suddenly shoot through the roof, either you have been blacklisted, or someone with whom you share your IP has been, or there has been some other sort of massive failure.
I checked, and none of my domains shows up on any black lists, so I am left to conclude that it must have been the shared IP, or a mechanical server failure at my host or elsewhere.
In any case, it would have been a disaster for my business, had I not noticed it and remedied the situation fairly quickly.
DO learn from my experience! MONITOR your email campaigns, and be prepared for strange things to happen. When they do, get into high gear and get them fixed.
At http://bestbizcart.com I run anywhere from 0% on up to around 3% “undeliverables” on my newsletters and broadcasts to my “warm” lists and customer and affiliate lists.
I was running similarly low rates at my former web host, until they suddenly shot up to 66% over a two week period. If you learn nothing else from this, be advised that there is tremendous value in going with an autoresponder service that goes to the time, effort, and expense of making sure that the email you send using their service *gets delivered*
If you’re going to host your own list, then do it using your own dedicated server, and a dedicated IP address that you completely control, and closely watch your email delivery rates.
Technorati Tags: email delivery rates
